Shipping Policy
1. Shipping Coverage
BALARUGS ships to countries including the United States, Canada, the United Kingdom, and Australia.We deliver to both residential and business addresses.
📍 2. Estimated Delivery Time
Delivery times include both handling time + shipping time and are calculated in business days (excluding weekends and holidays).
Please note that delivery times may vary based on destination, customs processes, carrier performance, and holidays.
| Region/Country | Standard Shipping (Free) | Express Shipping ($15 per order) |
|---|---|---|
| United States | 4–15 business days | 5–9 business days |
| Canada | 4–15 business days | 5–9 business days |
| United Kingdom | 4–15 business days | 5–9 business days |
| Australia | 4–15 business days | 5–9 business days |
The delivery times above are estimates, and actual shipping durations may vary.
For some regions, carriers will provide tracking information, which will be emailed to you after shipment.
💰 3. Shipping Cost
-
Standard Shipping: Free shipping for all orders.
-
Express Shipping: A fixed charge of $15 per order.
Shipping costs will be calculated and displayed at checkout based on your delivery address and selected shipping method.
You will see the total shipping cost before finalizing your order.
⏱ 4. Handling & Processing Time
-
All orders are processed within 1–3 business days after confirmation.
-
Orders placed after cutoff times may begin processing on the next business day.
Estimated delivery date = handling time + shipping time.
🚚 5. Shipping Guarantee
If your order does not arrive within the maximum estimated time below, we guarantee a full refund of shipping costs or a complete replacement of the item:
| Destination | Maximum Guarantee Window |
|---|---|
| United States | 40 days |
| Canada | 40 days |
| United Kingdom | 45 days |
| Australia | 45 days |
If your shipment is delayed beyond the maximum estimated delivery time, please contact our customer support team to request a refund or replacement.
📍 6. Shipping Carriers
We use reliable carriers like DHL, USPS, FedEx, and UPS to ensure safe and timely delivery of your orders.
⚠️ 7. Address Accuracy
Please make sure your shipping address is correct when placing an order.
Once an order has been shipped, we cannot modify the address.
If a shipping failure occurs due to an incorrect address, additional shipping fees may apply.