FAQS

How can I contact BALARUGS?

You can simply email us at (email) where our customer service team will be happy to help
you with whatever you need!

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

How to Pay?

What if I do not like the rug or it does not fit my space?

That is not a problem, you have 30 days to return or exchange your rug for any reason.

SHIPPING AND CUSTOMS

When will my order be processed?

All orders are handled and shipped out from our warehouse in China. Please allow extra
time for your order to be processed during holidays and sale seasons.
We processes orders between Monday and Friday. Orders will be processed within 1-3
business days from the order date and shipped the next day after the processing day.
Please note that we don't ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 1-3 business days to process your orders. After
that, it will take 7 - 15 business days for delivery in the United States, and 15-30 business
days for international orders (depending on location).

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable
to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its
final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us.
We are not responsible for delays caused by the customs department in your country. For
further details of charges, please contact your local customs office